LiveMessaging brings email, chat and messages into a single inbox, sends each conversation to the right person, and shows you how fast your team replies.
Concept screens for illustration. Sample content only; the final product may differ.
Built for the teams that talk to customers
Pick your team to see how a day in LiveMessaging looks.
Answer faster without losing the thread
Every question lands in one queue with its history attached, so agents spend time helping instead of searching.
Shared inbox for email, chat and social
Routing by topic, language or workload
Suggested replies and conversation summaries
Response-time and satisfaction reports
Reply to leads while they’re still interested
Enquiries reach the right rep right away, with the customer’s record from your CRM beside the conversation.
Lead conversations routed to the owner
Customer history before every reply
Internal notes for hand-offs between reps
CRM sync with Salesforce and HubSpot
See where conversations stall
Managers get one view of volume, workload and response times, and can change routing rules without engineering help.
Live dashboard of volume and wait times
Workload balancing across teams
Custom workflows for repeat processes
Roles and access controls
Get started in four steps
Connect your channelsLink email, chat and social accounts so everything arrives in one inbox.
Set your routingDecide which team gets which kind of conversation.
Invite your teamAdd agents, give them roles and share your help articles.
Turn on AI and reportsStart with suggested replies, then review response times.
Works with the tools you already use
GGmailPlanned
OOutlookPlanned
YYahoo MailPlanned
iiCloud MailPlanned
ZZoomPlanned
MGoogle MeetPlanned
TMicrosoft TeamsLive
SSlackLive
fFacebook MessengerPlanned
IInstagramPlanned
inLinkedInPlanned
XXPlanned
♪TikTokPlanned
▶YouTubePlanned
WWhatsAppPlanned
✉SMS and MMSPlanned
✈TelegramPlanned
SFSalesforceLive
HHubSpotLive
ZZendeskLive
GGoogle WorkspaceLive
31Google CalendarPlanned
◔Website chat widgetPlanned
▤Contact formsPlanned
☎Phone and voicemailPlanned
Live integrations are available now. Planned ones are on the roadmap. Letter badges are placeholders; use each company’s official logo under its brand guidelines. Product names belong to their respective owners.
How LiveMessaging compares with a shared mailbox plus separate tools
What you need
Mailbox and separate tools
LiveMessaging
One place for every channel
Several tabs and logins
One shared inbox
Knowing who owns a conversation
Manual forwarding
Routing and assignment
Customer history
Search old emails
Shown beside the reply
Response-time reporting
Spreadsheets
Real-time analytics
Help drafting replies
Copy and paste
AI suggestions your agents review
One workflow for every kind of conversation
Whatever the channel, a message goes through the same clear path: arrive, sort, assign, reply, record.
Turn interest into conversations fast
Messages arrive fromWebsite chatContact formsFacebook Lead AdsInstagram DMsLinkedIn
Capture the enquiry in one inbox
Tag as new lead and score it
Route to the right sales rep
Reply fast with an AI-suggested draft
Book a Zoom or Teams call
Sync the contact to your CRM
Keep a clear record of every important message
Messages arrive fromGmailOutlookContact formsPhone and voicemail
Receive in a restricted shared inbox
Tag as contract, legal or compliance
Assign an owner and a due date
Reply from approved templates
Get a second approval when needed
Keep the full history for audits
One place for residents, board and vendors
Messages arrive fromResident emailSMSResident portal formFacebook group messages
Collect requests from every channel
Tag: maintenance, violation, billing, event
Assign to the manager, board or a vendor
Reply with a standard notice
Send announcements to all residents
Log decisions for board meetings
Keep personal and work messages apart but together
Messages arrive fromVendor emailMicrosoft TeamsSlackPhone and voicemail
Collect vendor messages in one inbox
Tag: quote, invoice, delivery, issue
Assign to purchasing or operations
Approve or reply from a template
Link the thread to a project or deal
Set reminders for follow-up
The whole customer lifecycle on one screen
Follow each person from first click to loyal customer without switching tools.
app.live-messaging.io/lifecycle
1Attract
Social posts, SEO content, webinars, ads
2Capture
Chat widget, forms, DMs, lead ads
3Qualify
Tag, score and route to a rep
4Convert
Zoom demo, quote, follow-up
5Onboard
Welcome email, setup help, team channel
6Support
Shared inbox, AI replies, help articles
7Retain
Check-ins, renewals, surveys
8Advocate
Reviews, referrals, case studies
Concept screen. Sample layout only.
Every way to promote, all answered in one place
Promotion only works if you can answer the people it brings in. Each channel below ends in the same inbox.
Promotion channels and what to check first
Channel
Good for
What lands in LiveMessaging
Check first
Email newsletters
Updates and offers to people who signed up
Replies and questions
Opt-in and a working unsubscribe
Organic social posts
Facebook, Instagram, LinkedIn, X, TikTok, YouTube
Comments and direct messages
Each platform’s rules
Paid ads and lead forms
Reaching new audiences quickly
New leads and follow-up chats
Ad policies and consent wording
Website chat and content
Visitors already reading about you
Live chats and form enquiries
Privacy notice
Webinars and demos
Showing the product on Zoom or Teams
Questions and follow-ups
Consent to record
SMS and WhatsApp
Timely, personal updates
Replies from customers
Clear opt-in before you send
Referrals and partners
Introductions from people who trust you
Introduction emails and messages
Program terms
Reviews and communities
Building trust in public
Mentions and review replies
Honest, timely answers
Rules on consent and advertising differ by country and platform. Check them, or ask a qualified adviser, before you send. Which channels deliver results depends on your audience, so test small and measure.
AI that helps your team reply faster, with people in control
Use AI for the repetitive work and keep your agents on the conversations that need judgement.
CustomerHola, ¿dónde está mi factura de octubre?
AI suggested reply · translated from SpanishHola, aquí tiene el enlace a su factura de octubre. ¿Necesita algo más?
SummaryCustomer asks for the October invoice. Billing team, low urgency.
Suggested repliesDrafts an answer from the conversation and your help articles. Your agent edits and sends.
Conversation summariesCondenses long threads into a few lines, so a hand-off never starts with “what happened?”
Instant translationReads and answers customers in their own language.
Smart triageTags topic, urgency and sentiment so the right team sees it first.
Answers from your knowledge baseResolves common questions with approved content and links the source.
Human hand-offPasses the chat to a person the moment the customer asks, or the AI is unsure.
Bring the AI model you prefer
Connect the provider your company already approves, or switch between them without changing how your team works.
OpenAI
Anthropic
Google Gemini
Microsoft Azure OpenAI
Amazon Bedrock
Mistral AI
Meta Llama
Cohere
xAI Grok
DeepSeek
Perplexity
Hugging Face
IBM watsonx
NVIDIA NIM
Alibaba Qwen
Together AI
Groq
Your own self-hosted model
Product and company names belong to their respective owners. Their use here doesn’t imply endorsement.
Yes. You can upgrade or downgrade at any time, and changes take effect immediately.
Is there a free trial?
Yes. Every plan has a 30-day free trial, and you don’t need a credit card to start.
What payment methods do you accept?
All major credit cards and PayPal. Annual plans can also pay by bank transfer.
Do you offer a discount for annual billing?
Yes. Annual billing saves 20% compared with monthly.
Which AI models can I use?
You can connect providers including OpenAI, Anthropic, Google Gemini, Microsoft Azure OpenAI, Amazon Bedrock, Mistral AI, Meta Llama, Cohere and others, or a model you host yourself.
Does AI reply to customers on its own?
You decide. Most teams start with suggested replies that an agent reviews, then let AI answer simple questions and hand off to a person when it isn’t sure.
Start your free trial
Tell us a little about your team and we’ll set up your account.