One shared inbox for every customer conversation

LiveMessaging brings email, chat and messages into a single inbox, sends each conversation to the right person, and shows you how fast your team replies.

Start free trial See how it works

30-day free trial. No credit card required.

Inbox

Invoice questionHi, I can’t find last…

Change of addressCan you update my…

Order statusWhere is my parcel?

BillingLive

CustomerHi, I can’t find last month’s invoice.

SupportNo problem. Here’s the link to your invoices.

Internal noteResent invoice, closing this one.

From first message to resolved, in one place

It arrives in the inboxEmail and chat land together, so nothing hides in a personal mailbox.
It reaches the right personRouting rules send it to the team with the right skills.
Your team replies with contextInternal notes and customer history sit next to the reply box.
You see how it wentResponse times and satisfaction update as conversations close.

Everything a support team needs, nothing it doesn’t

Unified inbox

Manage email, chat and social conversations in one view instead of five tabs.

EmailChatSocialMobile app

Smart automation

Automate routine replies, with suggestions that learn from how your team answers.

Auto-reply on

Real-time analytics

Track response times, volume and satisfaction as they happen.

Intelligent routing

Send each conversation to the right team by topic, language or workload.

BillingSalesTechnical

Team collaboration

Leave internal notes, assign owners and hand off without losing context.

Customer insights

See each customer’s history and past conversations before you reply, so no one has to repeat themselves.

Every message finds the right team

Channels feed one shared inbox. Routing rules then pass each conversation to the team that can answer it.

ArriveEmail, chat and social messages land in one inbox.
RouteRules send each conversation to the right team.
RespondAgents reply with the customer’s history in view.

Take a tour of the product

Concept screens of the main areas of LiveMessaging. Pick one to open it.

app.live-messaging.io

LiveMessagingInbox Assigned to me Unassigned Billing Sales Reports

Invoice questionHi, I can’t find last…

Change of addressCan you update my…

Order statusWhere is my parcel?

Demo requestWe’d like to see…

Invoice question

Hi, I can’t find last month’s invoice.

Here’s the link to your invoices.

Billing · Open

Hola, ¿dónde está mi factura?

Hola, aquí tiene el enlace.

Internal note: resent invoice.

Write a reply…

Customer

Details

BillingSpanish

LiveMessagingInbox Assigned to me Unassigned Billing Sales Reports

Response time

Volume

Satisfaction

Messages by day

By channel

Sample data

LiveMessagingInbox Assigned to me Unassigned Billing Sales Reports Settings

Routing rules

If Topic is Billing then send to Billing team

If Language is Spanish then send to Spanish team

If Customer is new then send to Sales

+ Add rule

TriggerNew email arrives

ConditionContains “refund”

ActionTag as Billing

ActionNotify team in Slack

Conversation

Can I change my plan mid-month?

AI suggested reply

Yes. You can change plans at any time and the change applies immediately.

FriendlyFormalShorter

Sources

Help article: PlansPast conversation

Pro planChicago

Timeline

ChatAsked about invoices

EmailRequested a demo

OrderPlaced an order

Inbox

Invoice questionHi, I can’t find…

Order statusWhere is my…

Demo requestWe’d like to…

LiveMessagingInbox Assigned to me Unassigned Billing Sales Reports Settings

Team

Team memberAdmin

Team memberAgent

Team memberViewer

Chat with us

Hi! How can we help?

I need help with billing.

Illustrative screens with sample content. The final product may differ.

Built for the teams that talk to customers

Pick your team to see how a day in LiveMessaging looks.

Answer faster without losing the thread

Every question lands in one queue with its history attached, so agents spend time helping instead of searching.

Shared inbox for email, chat and social
Routing by topic, language or workload
Suggested replies and conversation summaries
Response-time and satisfaction reports

Get started in four steps

Connect your channelsLink email, chat and social accounts so everything arrives in one inbox.
Set your routingDecide which team gets which kind of conversation.
Invite your teamAdd agents, give them roles and share your help articles.
Turn on AI and reportsStart with suggested replies, then review response times.

Works with the tools you already use

GGmailPlanned
OOutlookPlanned
YYahoo MailPlanned
iiCloud MailPlanned
ZZoomPlanned
MGoogle MeetPlanned
TMicrosoft TeamsLive
SSlackLive
fFacebook MessengerPlanned
IInstagramPlanned
inLinkedInPlanned
XXPlanned
♪TikTokPlanned
▶YouTubePlanned
WWhatsAppPlanned
✉SMS and MMSPlanned
✈TelegramPlanned
SFSalesforceLive
HHubSpotLive
ZZendeskLive
GGoogle WorkspaceLive
31Google CalendarPlanned
◔Website chat widgetPlanned
▤Contact formsPlanned
☎Phone and voicemailPlanned

Live integrations are available now. Planned ones are on the roadmap. Product names belong to their respective owners.

How LiveMessaging compares with a shared mailbox plus separate tools
What you need	Mailbox and separate tools	LiveMessaging
One place for every channel	Several tabs and logins	One shared inbox
Knowing who owns a conversation	Manual forwarding	Routing and assignment
Customer history	Search old emails	Shown beside the reply
Response-time reporting	Spreadsheets	Real-time analytics
Help drafting replies	Copy and paste	AI suggestions your agents review

One workflow for every kind of conversation

Whatever the channel, a message goes through the same clear path: arrive, sort, assign, reply, record.

Turn interest into conversations fast

Messages arrive fromWebsite chatContact formsFacebook Lead AdsInstagram DMsLinkedIn

Capture the enquiry in one inbox
Tag as new lead and score it
Route to the right sales rep
Reply fast with an AI-suggested draft
Book a Zoom or Teams call
Sync the contact to your CRM

The whole customer lifecycle on one screen

Follow each person from first click to loyal customer without switching tools.

app.live-messaging.io/lifecycle

1Attract

Social posts, SEO content, webinars, ads

2Capture

Chat widget, forms, DMs, lead ads

3Qualify

Tag, score and route to a rep

4Convert

Zoom demo, quote, follow-up

5Onboard

Welcome email, setup help, team channel

6Support

Shared inbox, AI replies, help articles

7Retain

Check-ins, renewals, surveys

8Advocate

Reviews, referrals, case studies

Illustrative layout with sample content.

Every way to promote, all answered in one place

Promotion only works if you can answer the people it brings in. Each channel below ends in the same inbox.

Promotion channels and what to check first
Channel	Good for	What lands in LiveMessaging	Check first
Email newsletters	Updates and offers to people who signed up	Replies and questions	Opt-in and a working unsubscribe
Organic social posts	Facebook, Instagram, LinkedIn, X, TikTok, YouTube	Comments and direct messages	Each platform’s rules
Paid ads and lead forms	Reaching new audiences quickly	New leads and follow-up chats	Ad policies and consent wording
Website chat and content	Visitors already reading about you	Live chats and form enquiries	Privacy notice
Webinars and demos	Showing the product on Zoom or Teams	Questions and follow-ups	Consent to record
SMS and WhatsApp	Timely, personal updates	Replies from customers	Clear opt-in before you send
Referrals and partners	Introductions from people who trust you	Introduction emails and messages	Program terms
Reviews and communities	Building trust in public	Mentions and review replies	Honest, timely answers

Rules on consent and advertising differ by country and platform. Check them, or ask a qualified adviser, before you send. Which channels deliver results depends on your audience, so test small and measure.

AI that helps your team reply faster, with people in control

Use AI for the repetitive work and keep your agents on the conversations that need judgement.

CustomerHola, ¿dónde está mi factura de octubre?

AI suggested reply · translated from SpanishHola, aquí tiene el enlace a su factura de octubre. ¿Necesita algo más?

SummaryCustomer asks for the October invoice. Billing team, low urgency.

Suggested repliesDrafts an answer from the conversation and your help articles. Your agent edits and sends.
Conversation summariesCondenses long threads into a few lines, so a hand-off never starts with “what happened?”
Instant translationReads and answers customers in their own language.
Smart triageTags topic, urgency and sentiment so the right team sees it first.
Answers from your knowledge baseResolves common questions with approved content and links the source.
Human hand-offPasses the chat to a person the moment the customer asks, or the AI is unsure.

Bring the AI model you prefer

Connect the provider your company already approves, or switch between them without changing how your team works.

OpenAI
Anthropic
Google Gemini
Microsoft Azure OpenAI
Amazon Bedrock
Mistral AI
Meta Llama
Cohere
xAI Grok
DeepSeek
Perplexity
Hugging Face
IBM watsonx
NVIDIA NIM
Alibaba Qwen
Together AI
Groq
Your own self-hosted model

Product and company names belong to their respective owners. Their use here doesn’t imply endorsement.

Simple pricing

Every plan includes a 30-day free trial.

Starter

For small teams getting started.

$29 /month

Up to 5 team members
5,000 messages per month
Basic integrations
Email support
Standard analytics
Mobile app

Start free trial

Professional

For growing businesses. Most popular.

$79 /month

Up to 25 team members
50,000 messages per month
All integrations
Priority support
Advanced analytics
Custom workflows
API access

Start free trial

Enterprise

For large organizations.

$199 /month

Unlimited team members and messages
Custom integrations
Dedicated support
Full API access
Advanced security
Custom training
SLA guarantee

Talk to sales

Questions before you start

Can I change plans anytime?

Yes. You can upgrade or downgrade at any time, and changes take effect immediately.

Is there a free trial?

Yes. Every plan has a 30-day free trial, and you don’t need a credit card to start.

What payment methods do you accept?

All major credit cards and PayPal. Annual plans can also pay by bank transfer.

Do you offer a discount for annual billing?

Yes. Annual billing saves 20% compared with monthly.

Which AI models can I use?

You can connect providers including OpenAI, Anthropic, Google Gemini, Microsoft Azure OpenAI, Amazon Bedrock, Mistral AI, Meta Llama, Cohere and others, or a model you host yourself.

Does AI reply to customers on its own?

You decide. Most teams start with suggested replies that an agent reviews, then let AI answer simple questions and hand off to a person when it isn’t sure.

Start your free trial

Tell us a little about your team and we’ll set up your account.

Email
hello@live-messaging.io

Office
500 W Madison St, Chicago, IL 60661

Hours
Mon–Fri 9:00 AM–6:00 PM · Sat 10:00 AM–4:00 PM (Central)